FUNDRAISING COMPLAINTS PROCEDURE

We always aim for the highest fundraising standards and to provide you with the best service possible.

Unfortunately, sometimes things go wrong and when they do, we want to know. We welcome complaints about our fundraising and third parties acting on our behalf in the fundraising process. Telling us about your experience gives us the chance to put things right and make improvements. We want to sort things out for you as soon as we can. 

The easiest and quickest way is by contacting our Supporter Care team using Contact Us.